Return & Refund Policy

Exchange Service 

• We offer a 7-day exchange service only.
• If you discover quality issues or the size does not fit upon receiving your item, you may contact us via Instagram DM or WhatsApp (Suggested) within 7 days to request an exchange.

Exchange Conditions

• Quality issues: Items must remain intact, with photo evidence provided.
• Size does not fit: Items may be tried on, but must not show wear, scratches, or damage.
• Earrings are non-exchangeable due to hygiene reasons.
• Order number and proof of purchase are required.

Shipping Fee Arrangement

• For exchanges, the round-trip shipping fee will be shared equally between both parties (customer covers the return shipping cost, while our store covers the cost of sending the replacement item).
• In case of quality issues, our store will cover all shipping costs.

Exchange Process

• Once eligibility is confirmed, we will provide return instructions and arrange an exchange for the same item.
• Items returned without prior approval will not be processed.

Notes

• Personalized or custom-made items are non-exchangeable.
• Exchanges are not accepted for reasons of personal preference or change of mind.
• LUNARIA reserves the right of final decision.