Frequently Asked Questions

Q1. What materials are primarily used at LUNARIA?

Our jewelry is mainly crafted from 925 silver and 316L stainless steel, with selected designs featuring silver plating, gold plating, platinum plating, or natural gemstones. All materials are hypoallergenic, making them safe for everyday wear.

Q2. Can I wear jewelry while showering?

You can wear 316L stainless steel (titanium steel) jewelry while showering. This material offers excellent water resistance and anti-oxidation properties, so daily contact with water, hand washing, or showering will not cause rust or fading. However, to extend the lifespan and maintain cleanliness, we recommend wiping the surface with a soft cloth after exposure to large amounts of water, especially when using chemical-based shower gels or shampoos.

For 925 silver, plated jewelry, and natural stones, we recommend removing them before showering, as hot water and chemical cleansers may accelerate oxidation, aging, or damage.

Q3. How do I maintain my jewelry in daily life?

Prevent scratches
Avoid contact or friction with hard objects such as keys or watches, since this can lead to scratches or surface damage.

Avoid chemicals
Avoid exposing jewelry to perfumes, lotions, or cleaning agents to protect the surface and slow down tarnishing.

Keep dry
Remove jewelry before showering, swimming, or exercising to keep them dry and shining.

Polish gently
Use the silver polishing cloth provided to gently wipe away buildup, avoiding excessive rubbing.

Proper storage
Store your jewelry in a jewelry sealing bag to keep it exceptionally clean, especially when not in use for an extended period.

Q4. Can silver polishing cloths be used on materials other than 925 silver?

Yes, but it depends on the material. Please refer to the guide below:

  • 925 Silver: Best suited for polishing cloths. Gently wipe in one direction to remove tarnish and restore shine.
  • Titanium Steel: Safe to use. Wipe gently along the grain or surface direction to maintain shine.
  • Silver-plated: Can be used, but only with light strokes. Avoid excessive rubbing to protect the plating.
  • Gold-plated: Use only occasionally.
  • Rose Gold-plated: Use only occasionally.
  • White Gold-plated: Can be used, but gently. Avoid excessive rubbing to protect the plating.

Q5. What if the size doesn’t fit?

We offer a 7-day exchange service. Earrings and custom-made items are non-exchangeable due to hygiene and personalization reasons.

Q6. Can I request a refund?

Refunds are not available at LUNARIA. We only provide exchanges.